About the Role

At 5BB Broadband, a brand under Global Technology Company, we connect hundreds of thousands of homes and families across Myanmar — helping people stay close to loved ones, access opportunity, and navigate these critical times through fast and reliable internet.

Our Customer Assistant Centres (CAC) are the heart of this connection. We are looking for a passionate, tech-savvy, and service-driven leader to manage our flagship CAC — a role that blends operations, human empathy, and digital leadership to serve the people who trust and love 5BB.

This is more than a job. It’s a mission to support Myanmar’s families and enterprises with world-class service.

Key Responsibilities

• Lead and manage daily operations of the Yangon Customer Assistant Centre, ensuring prompt, efficient, and respectful service to thousands of walk-in customers.
• Guide a frontline team to deliver exceptional support on internet services, billing inquiries, complaints, and technical troubleshooting.
• Oversee service KPIs, reduce wait times, improve customer satisfaction scores (CSAT), and ensure quality control.
• Manage VIP and high-value customers with empathy, discretion, and priority resolution.
• Collaborate with sales, billing, technical, and field ops teams to resolve issues quickly and accurately.
• Use digital platforms, CRM, and customer service management tools to track performance, optimize queues, and log cases.
• Train, mentor, and evaluate frontline staff to build a motivated, professional, and customer-first team.
• Analyze customer behavior, feedback, and patterns to recommend improvements in process and experience.
• Prepare reports and briefings for senior leadership on center performance, challenges, and improvement roadmaps.

Your Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or Customer Service Management.
• 5+ years’ experience in customer service leadership — preferably in telecom, banking, digital platforms, or consumer services.
• Strong understanding of advanced IT systems, customer service CRMs (e.g., Zendesk, Freshdesk, Salesforce), and ticketing platforms.
• Knowledge of fiber broadband, home internet systems, and service workflows.
• Proven ability to lead large frontline teams under pressure while maintaining composure and high morale.
• Excellent communication in both English and Burmese, and strong interpersonal skills.
• A deep empathy for customer needs — especially in critical times.
• Flexible mindset to adapt in a dynamic, fast-paced digital service environment.

Why Join GlobalNet (5BB)?

• Be the face of Myanmar’s most loved home internet brand.
• Support hundreds of thousands of families across the country.
• Lead a flagship customer service center during a time of national digital transformation.
• Competitive salary, bonuses, and leadership growth opportunities.
• Join a future-focused, mission-driven organization backed by Global Technology Group.